Our Accessibility Policy

We aim to make your browsing experience as easy as possible and provide equal access to all users. Here, you will find recommendations that may make your browsing experience easier, including for those with visual, hearing, cognitive, or motor impairments.

We have taken steps to ensure our website is compatible with the following: 

• Operating system screen magnification
• Speech recognition software, including within the operating system
• Popular screen readers, including those within the operating system

We have made our website compatible with WCAG guidelines, including by doing the following:

• Allowing resizing of the screen/font via keyboard shortcuts
• Providing sufficient color and contrast to make text easier to read
• Allowing for keyboard navigation
• Allowing for keyboard zoom
• Providing proper headers on pages for more straightforward navigation
• Providing links with titles that correspond to the linked page
• Providing proper headers to tables and charts
• Adding alternative text to photos
• Adding closed captioning to videos

Closed Captioning

Closed captioning provides a transcript for the audio track of a video presentation that is synchronized with the video and audio tracks. Captions are generally visually displayed over the video, which benefits people who are deaf and hard of hearing and anyone who cannot hear the audio due to noisy environments. Most of our video content includes captions. Learn how to turn captioning on and off on YouTube.

Feedback and Help

If you have any problems or feedback for one of our web pages, contact us and provide the webpage address of the page on which you would like to provide feedback. If you are having trouble with the page, please be as detailed about the problem as possible (i.e., what steps did you take on the page before and after the problem surfaced and what the nature of the problem is). We will try to respond as quickly as possible. We may have follow-up questions regarding webpage issues. 

Accessibility Settings for Computers and Phones

If you need specific instructions on how to turn on accessibility features on your computer or mobile phone, the Ability Network provides instructions for operating systems for Windows, Mac, iPhones, and Android phones. You can search for instructions by choosing your device from the menus at the top of the page. Click here to access the Ability Network. 

Contact us

Contact us for more information or feedback:

Hanover, PA
1191 Eichelberger Street
Hanover, PA 17331
(717) 634-2461

OR

Reisterstown, MD
409 Main St
Reisterstown, MD 21136
(410) 833-9330